Hassle-free
Returns & Exchanges
We want you to love what you ordered. If something isn`t right, we`ll make it right — no questions asked within 7 days of delivery.
Return Window
7 Days
From the date of delivery
Exchange Window
7 Days
Size or colour exchanges
Refund Method
Store Credit
Or exchange — no cash refunds
Eligible for Return
Unworn and unwashed items
Original tags still attached
Original packaging intact
Item received within 7 days of delivery
Not Eligible for Return
Items marked as final sale
Worn, washed or altered items
Items without original tags
Requests made after 7 days
How to Return
Contact Us
WhatsApp or email us within 7 days of delivery with your order number and reason for return.
Get Approval
We'll review your request and send a return confirmation within 24 hours.
Ship It Back
Pack the item securely and send it to our Dhaka address. Return shipping cost is borne by the customer.
Exchange or Credit
Once received and inspected, we'll process your exchange or issue store credit within 2 business days.
Start a return
Email us at nixbird.fashion@gmail.com or WhatsApp +880 1724-953889 with your order number.